Privacy Policy

1. Introduction

Casa das Mesas Comercio e Manutencao LTDA ("we", "our", or "us"), registered under CNPJ 46.858.735/0001-51, with its principal place of business at R. Recreio, 120, Nova Cintra, Belo Horizonte - MG, 30516-150, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, date of birth
• Contact data: email address, phone number, physical address
• Service data: furniture descriptions, repair specifications, photos of items, pickup and delivery details
• Purchase data: product selections, order history
• Contractual data: service agreements, repair estimates, warranty terms
• Payment data: billing information processed through secure payment systems
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Processing furniture repair and maintenance service orders
• Preparing repair estimates and service quotes
• Managing workshop scheduling and service timelines
• Coordinating furniture pickup and delivery logistics
• Processing furniture purchases and sales
• Processing payments and issuing invoices (NFC-e)
• Communicating about service status, completion, and follow-up care
• Providing warranty support for completed repairs
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved

5. Data Sharing

• Materials and parts suppliers for repair sourcing
• Delivery and pickup service partners
• Payment processors for secure transaction handling
• Technology service providers for system maintenance
• Tax authorities as required by fiscal regulations
• Government authorities when required by law

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service records and warranty documentation may be retained for the duration of the warranty period. Transaction records and fiscal data are retained as required by tax regulations. Upon expiration, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.